Santander International’s response to the evolution of High Street banking

Santander’s Work Café is an innovative response to an evolution in High Street banking.

Richard Le Breton from Santander International who was the Work Café Project Sponsor will talk about the overarching vision, how the project originated, its objectives, the risks and issues that were identified and describe some of the highs, lows and challenges of managing the project during the pandemic.

This is an event aiming to highlight a different type of project which was driven by a shift in customer behaviour and the desire to improve the customer experience and will bring fresh insights to the local project management profession. One hour of CPD will be provided to event attendees.

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